Entries Tagged 'Ask Scott (FAQ's)' ↓
December 10th, 2009 — Ask Scott (FAQ's), Car Buying Information, Our Guarantees, Public Service Announcements, Suzuki of Wichita News
Q: Is this ADVERTISED PRICE REAL and what’s the catch?
A: No catch. Yes, our prices are real! As a matter of fact EVERYONE QUALIFIES for our advertised pricing. Beware of dealers ads that include Military Rebate, College Graduate Rebate, Owner Loyalty Rebate, Competitive Owner Rebate, Must Finance with blank bank Rebate, and Must do this and Must do that Rebates to get to their unattainable advertised price…WE DON’T DO THAT. If you are active Military, a recent college graduate, or currently own a Suzuki then we can even save you even more money than our EVERYONE QUALIFIES PRICING!
Scott E. Pitman, D.M.N. - President & Chief Evangelist
December 2nd, 2009 — Ask Scott (FAQ's), Car Buying Information, Our Awards, Our Guarantees
Q: What to you attribute Suzuki of Wichita’s success to?
A: Our entire team has been overwhelmed by the support you have given us. You cannot drive anywhere in Wichita and not see Suzuki’s EVERYWHERE! We have a great group of amazing people here at Suzuki and our customers continually tell me that they love their experience. I get letters everyday from clients saying this has been the “best shopping experience they have ever had.” I also want to acknowledge the blessing that the Lord has over our dealership. “He has always been very interested in our dealership.” As a Christian business owner, my goal is to run our dealership by THE Golden Rule “Do unto others as you would have them do unto you. It is just the right way to do things!”
Plus, we back up the vehicle with a Fast, Fun, Stress-Free, Drama-Free, Practically Free process that includes:
- Love it or Leave it Money Back Guarantees
- Non-Commissioned Salespeople
- Work Directly with a Decision Maker
You can read some some of the Rants and Raves from other some of our customers online at SuzukiGossip.com
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Scott E. Pitman, D.M.N. - President & Chief Evangelist
December 2nd, 2009 — Ask Scott (FAQ's), Car Buying Information
Q: How do you price your used cars?
A: We are very picky about the quality of car we offer for sale and the price we place in the vehicle. When we price a car for the lot, we look at the NADA book (that the Banks use), the Kelly Blue Book (that the Consumers tend to use) and we look at the Internet (Edmunds, AutoTrader, Cars.com, etc.) to check values and prices. We normally price our cars to be the first or second lowest price in a several hundred mile radius. This saves you time and money and provides the confidence of knowing that you got the best deal!
Then, we back up the vehicle with a Fast, Fun, Stress-Free, Drama-Free, Practically Free process that includes:
- Love it or Leave it Money Back Guarantees
- Non-Commissioned Salespeople
- Work Directly with a Decision Maker
You can read some some of the Rants and Raves from other some of our customers online at SuzukiGossip.com
Apply for Financing
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Scott E. Pitman, D.M.N. - President & Chief Evangelist
November 24th, 2009 — Ask Scott (FAQ's), Car Buying Information, Car Finance Information, Suzuki Offers
Q: Is it true that your salespeople are Non-Commissioned?
A: Yes! Most salespeople in our industry get paid a percentage of the dealership profit. Thus, the more they “make” on you the more they keep (I call this “The Sins of Commission”). My salespeople are salary based with customer service and volume incentives (nothing to do with profit everything to do with customer service). My salespeople have no incentive to try and talk you into a certain vehicle since they are not paid on a percentage of the profit. This allows them to simply focus on YOUR NEEDS and WANTS and NOT on your pocketbook.
Our salespeople are more like “Tour Guides” than Car Salesmen! After all WE DON’T ALLOW SHARKS ON THE SHOWROOM!
You can read some some of the Rants and Raves from other some of our customers online at SuzukiGossip.com
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Scott E. Pitman, D.M.N. - President & Chief Evangelist
November 24th, 2009 — Ask Scott (FAQ's), Car Finance Information
Q: Is it true that you don’t have a separate Finance & Insurance Department?
A: Yes! We talk openly with you UP FRONT about price, trade value, interest rates, payments, etc. (anything you want to talk about). This 1-step process saves you TIME and MONEY (no 2-step, waiting for the finance manager after you buy the car)! I have surveyed hundreds of customers about their biggest complaints over my 20 years of experience to find out that the biggest complaints revolve around the F&I Department and the time it takes to “get out of the dealership.” Don’t worry…We won’t waste your valuable time!
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Scott E. Pitman, D.M.N. - President & Chief Evangelist
September 25th, 2008 — Ask Scott (FAQ's), Car Buying Information, Car Service Information, Our Guarantees, Public Service Announcements, Suzuki of Wichita News
Suzuki of Wichita CARES about our JD Powers Customer Satisfaction Ratings (CSI) and our JD Powers Sales Satisfaction Ratings (SSI)! We strive to give “Level 10″ Service and earn perfect 10’s in every customer interaction (Earning a total survey score of 1000). If we EVER FAIL to deliver level 10 (1000 point) service, please contact a member of our management team immediately!
Suzuki of Wichita Customer Reviews
Why is 1000 so important to us?
If we accept 99.9% as “good enough” – We would have to accept…
50 newborn babies dropped at birth every day…
32,000 missed heartbeats per person per year…
12 newborns would be given to the wrong parents daily…
2 plane landings daily at O’Hare will be unsafe…
20,000 incorrect drug prescriptions will be written in the next 12 months…
315 entries in Webster’s Third New International Dictionary of the English language will be misspelled…
Homes wold be without electricity, heat, water and telephone for 15 minutes every day…
Every page of the telephone directory would contain wrong numbers…
