Entries Tagged 'Car Service Information' ↓

Hundreds of people are “Riding Home Happy” and want to tell you about it! We have over 220 Customer Testimonials posted online!

Go to www.Suzukigossip.com to see why for Suzuki of Wichita,

“X” truly does mark the spot!

See the vehicle after it was T-Boned in the side and flipped completely around.  All of the side airbags are deployed.  “It was a good day to own a Suzuki, said Adam.”  It looks like the 5-Star crash test rating on the Suzuki XL7 is well deserved…

Can I see “The Books” on the vehicles that I am interested in?

Want to see a salesperson turn a crazy shade of green?  Throw “The Books” at them…

• Can I see both the NADA and Kelly Blue Book values on the vehicles that I am interested in?
• Can I see a Vehicle History Report (AutoCheck or CarFax) on the vehicles that I am interested in?

Most dealerships don’t want to talk about book values, but it is always in your best interest to research the book value of any vehicle you are interested in.  Some vehicles that are more in demand will bring a premium price, often over book value.  Other very common vehicles should be priced in line with or under book.  Educate yourself.  Watch them change colors!

AutoCheck and CarFax are reports that will provide you with information regarding the vehicles previous damage, outstanding recalls, factory buybacks, lemon law vehicles and salvage title history.  Insist that the dealership provide you an AutoCheck or CarFax so that you can make an informed decision (And make them pay for it!)

At Suzuki of Wichita you are likely to hear the phrase “No Challenge, Be Happy Too” if you ask any of these questions.  “Yes”, we are always happy to provide book values on any vehicle we sell.

Did You Know? Black Book, NADA Guide, Kelly Blue Book, etc. are used by dealer appraisers to establish used car values.  These guides show the appraisers a description of vehicles by make, model, year, and price depending on condition and mileage.  This information gives them a fairly accurate picture of the going price for a specific vehicle in the dealer’s geographical area.  The NADA Guide is normally used by banks and credit unions to establish lending amounts and loan approvals.  Kelly Blue Book is the most accepted and popular guide among most consumers today.

Scott E. Pitman, D.M.N.

10 Tough Questions to Ask BEFORE You Buy a Used Car

Do you offer any kind of Guarantee or Warranty on your Used Vehicles?

Why would you want to risk spending money with someone who isn’t willing to stand behind the cars they sell?  Most dealerships stand behind their vehicles with anywhere from a measly 10% to a whopping 50% warranty.  You will find the dealers warranty listed in the window on the used car on the Federal Buyers Guide (it is a Federal Law that each vehicle display this document).

The challenge with these 10% to 50% warranties (anything less than a 100%) is that you do not control the pricing.  Here’s what I mean.  Most dealerships make 50% to 70% profit on automotive repairs.  So, let’s assume that you have an engine go out in the vehicle you just purchased.  The average engine repair today is in excess of $3,500.  If the dealership pays for 50% and you pay for 50%, then you each contribute $1,750.  OUCH. First of all, the engine probably already had a challenge when the dealership sold you the car.  Second, the dealer has at least $1,750 worth of profit built into the $3,500 service ticket.  So, you cough up $1,750 of your hard earned money on a vehicle you just bought, and the dealer loses nothing, in fact, they may even turn as much as a $700 profit on your misfortune.

SCAM ALERT! You have been warned…be very cautious about anything less than a 100% warranty at time of sale!  When someone I care about is shopping for a vehicle, I urge them to consider the guarantee that is included. It may seem like you’re getting a good deal from a dealer or a private seller. But that good deal can quickly turn into a nightmare if you experience problems with the vehicle once you drive off.

At Suzuki of Wichita we stand behind everything we sell, New or Used.  After all Suzuki does have “America’s #1 Warranty!”

Did You Know? A Warranty is different than a Service Contract! A warranty is generally included in your purchase and has no additional charge.  A service contract is generally purchased by the customer and is offered through a third-party administrator.  Under the Magnuson-Moss Act, “service contract” means a “written contract to perform, over a fixed period of time or for a specified duration, services relating to the maintenance or repair (or both) of a consumer product.”

10 Tough Questions to Ask BEFORE You Buy a Used Car

What do you do to prepare your Used vehicles for sale?

I have personally asked dealers all over the country this exact question.  My favorite response (to make fun of) is the dealer that responded, “I drive them from the auction to the lot.”

Unfortunately this is the same reconditioning process that is followed by many used car dealers.  When you’re paying thousands of dollars for a vehicle, you deserve to receive something more.

Just like you demand to know if your Doctor is qualified to handle your health or if your Financial Planner is qualified to handle your money; you should want to know more about the qualifications of the people who are handling your automotive needs.

I always recommend that you purchase from a dealer who services what they sell.  Notice that every new car showroom in the United States has a service department directly behind it.  Cars are man made and cars break.  Make sure your dealer has the state of the art service facility, the equipment and the qualified technicians to stand behind what they sell.

At Suzuki of Wichita every single car on our lot has been inspected and certified by an ASE Technician in a state of the art facility with all of the modern technology and diagnostic equipment.  We are always happy to provide you with a written copy of any mechanical or cosmetic reconditioning we do to any vehicle we offer for sale.  It is hard to put a price on that kind of Peace of Mind!

10 Tough Questions to Ask BEFORE You Buy a Used Car

My name is Scott Pitman, I am the Operating Partner and Chief Evangelist of Suzuki of Wichita in Wichita, KS. Our philosophy is simple:  To treat all of our customers like an honored guest in our own home!  Our number one goal is to make you feel comfortable and even thrilled about the car shopping experience you’ll find at Suzuki of Wichita (even if you don’t buy a car)!

People from all walks of life find us daily and choose us as their place to do business.

My goal is to remove stress from your buying experience.  Here’s how we do it (besides having the best cars at the lowest prices):

* Fast, Fun, Stress-Free, Hassle-Free, Drama-Free, Practically Free Car Shopping!
* LOVE IT or LEAVE IT Money Back Guarantee!
* America’s #1 Warranty
* You Pick your Own Non-Commissioned Salesperson!  No Sharks on the Showroom!
* Work Directly with a Decision Maker!
* No Wasting Time! No Middle Man! No Back and Forth!
* Top Dollar for your Trade!
* Safe, Fun, Family Environment – Bring the Kids!
* Finance Options for Everyone and Every Budget!
* We will show you NADA and KBB books on your car and ours!
* FREE Vehicle History Report on any vehicle in stock!
* Vehicle Location and Buying Service
* Earn Extra Cash! $100 to $250 per Referral

Keep poking around here you will find out more about us and what makes me tick. Plus you will find some valuable tips on buying your next car. I sincerely hope you like what we have to offer you. If you have any questions or concerns ever you can email me at spitman@ridehomehappy.com

Suzuki of Wichita CARES about our JD Powers Customer Satisfaction Ratings (CSI) and our JD Powers Sales Satisfaction Ratings (SSI)!  We strive to give “Level 10″ Service and earn perfect 10’s in every customer interaction (Earning a total survey score of 1000).  If we EVER FAIL to deliver level 10 (1000 point) service, please contact a member of our management team immediately!

Suzuki of Wichita Customer Reviews

Why is 1000 so important to us?

If we accept 99.9% as “good enough” – We would have to accept…

50 newborn babies dropped at birth every day…

32,000 missed heartbeats per person per year…

12 newborns would be given to the wrong parents daily…

2 plane landings daily at O’Hare will be unsafe…

20,000 incorrect drug prescriptions will be written in the next 12 months…

315 entries in Webster’s Third New International Dictionary of the English language will be misspelled…

Homes wold be without electricity, heat, water and telephone for 15 minutes every day…

Every page of the telephone directory would contain wrong numbers…

Drive Smart

Aggressive driving (speeding, rapid acceleration and braking) wastes gasoline. It can lower your MPG by 33 percent at highway speeds and by 5 percent cruising around town. Smart driving is also safer for you and others, so you may save more than gas money.

MPG Benefit: 5% to 33% improvement | Equivalent Gasoline Savings:  $0.19 to $1.23 per gallon

Obey the Speed Limit

While each vehicle reaches its optimal MPG at different speeds (or range of speeds), gas mileage usually decreases swiftly at speeds over 60 mph.

You can assume that for each 5 mph you drive over 60 mph is like coughing up an additional $0.26 per gallon for gasoline.

Obeying the speed limit is also safer (though, self-admittedly, very difficult).

MPG Benefit: 7% to 23% improvement | Equivalent Gasoline Savings:  $0.26 to $0.86 per gallon

Avoid Excessive Idling

Idling will earn you 0 miles per gallon. Cars with larger engines will waste more gas at idle than do cars with smaller engines.  Turn the engine off if your are going to be sitting long!

Use Cruise Control

Using cruise control on the highway helps you maintain a constant speed and, in most cases, will save gasoline.

Note: Cost savings are based on an assumed fuel price of $3.74/gallon (which should be enough today: 9/24/08, but could be fun to look at in the future).

Credits

THE SUZUKI OF WICHITA BILL OF RIGHTS FOR CAR BUYING

At Suzuki of Wichita we are more than a dealership selling great vehicles. We actually care about helping people which is why we believe when it comes to car buying everyone has the right to Life, Liberty and the pursuit to Ride Home Happy! You’ll Ride Home Happy because we’ve installed these Bill of Rights to Car Buying:

1. The Right to HAVE FUN

2. The Right to WIN

3. The Right to SAVE TIME

4. The Right to SAY NO

5. The Right to SELECTION

6. The Right to STAY HAPPY

7. The Right to POSITIVELY OUTRAGEOUS SERVICE

8. The Right to INFORMATION

9. The Right to SHOP AT YOUR LEISURE

10. The Right to RIDE HOME HAPPY!

DON’T MISS THE GREAT AMERICAN CAR BUYING REVOLUTION!